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Author: dsbrady Big funky green star, 20000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 189945  
Subject: How to Get Help FAQ v. 1.0 Date: 10/30/2006 9:18 PM
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If you're looking for help on this board, following the below suggestions will help you get answers faster and also make it easier for other readers to help you.

What should I use for the subject line?

Try to be descriptive with your subject lines. Most threads on this board are from people needing help, so a subject line like "Help!!!" makes it hard for people scanning the subject lines to know what you want. This board is very active, so it's difficult for readers to read every post, which means the vague threads may get overlooked. So, a more useful subject line might be: "My DVD Drive can't read DVDs" or "My wireless network isn't working". The people who have knowledge about those topics will be more likely to read your post.

What information should I include in my post?

Try to include any information which might be pertinent to your issue, such as:

1) System information including operating system, processor, RAM, networked or stand-alone
2) Browser information including version, plus ISP information (AOL, broadband or dial-up ISP) if it is an online question/problem
3) Complete description of the problem. What happens, when it happens, what programs are running, any error messages
4) Any recent changes to your system. (This includes hardware and software updates, new installations, etc.)

If you're not sure if something is relevant, it's probably better to include it than to leave it out.

Are there any questions I shouldn't ask?

It's always better to ask a question than it is to not fix your problem (assuming it's related to computers -- if you're looking for the meaning of life, you probably want a Monty Python board). But, it's possible your question has been answered before, so it's a good idea to search the board's archives first.
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