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No. of Recommendations: 12

Let me say that normally, I am sensitive to customers concerns as expressed on this board but how did this thread turn from investor relations to customer service? And we've gone from the sublime to the, well, ridiculous...

On 1/11 Russell Moss didn't like that the Investors relations page hadn't changed since 11/29/99 Okay, I get it. Hey E*trade dudes, update your site.

On 1/28/99 Ramlakhan said I think the whole site is horrible. Although I'm a regular Ameritrade customer, I decided to roll over a 401(K) into an IRA with E-Trade (without really trying out the site). I've been visiting the site while waiting for my account to register, and already I'm thinking about moving my account from E-Trade. Also had a terrible time completing the on-line application


And now Pamelia, you had a bad experience starting a new account.

I totally agree about a ETrade being a bad site. And in my case, not a secure one either. When I kept going back to see if my account was open, most of the time I didnt need a password. I told them this but it was ignored... Lovely. I kept asking via e-mail when my account would be open as it didnt show any funds in it. They told me it was, but I guess never checked to see why I couldnt make any trades. I finally asked for the third time and they said the account had been open since March 12, which was TEN days earlier. No trades were able to be made, so I finally gave up as my check never cleared the bank. I wrote just yesterday to tell them I wanted the account reply yet. I probably wont have one either. Also,it might also be this way with other online brokerages ..but a phone call netted me "at least a 45 minute wait" ..the message from ETrade when I called. NO thank you.

Pamelia, if you go back and re read your post, does it make sense to you? Can I go on the E*Trade site and get access to your account???? Are you aware that online account set-up and funds availability are two different things???? Hey, no funds, no trades... Wow, what a concept. Trying to get customer service on high volume, volatile days???? Good luck and welcome to the real world, remember when people would get really annoyed when they had to wait in line at the bank while someone had their interest totalled up in their passbook??? Did you email them about closing your account???? I'll bet that they'll want something in writing to close your account.

I'd suggest that you get a full-service broker. The fees you pay for their services will be money well-spent. It'll give you peace of mind and they'll send you Xmas cards.

Normally not this cranky but you all should hear yourselves,
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