I agree that it's unreasonable, and I think that it's unethical for them to not tell their customers about the long delays. I will never do business with Powder House Mortgage again, and I will continue to share my bad experience with as many people as I can.We didn't receive a pre-qualification. Our refinance should have been very straightforward, because we have about 35% equity in our home (based on the appraisal), excellent credit (I checked it out beforehand), no credit card debt, and a household income of > $200K. Our loan was for $225K.We don't know who the underwriter is, but we will continue to pester the loan officer and her manager.jensatch
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