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I agree with all you wrote about long wait times and a musical repertoire that hasn't changed in years, but my reason for suggesting a phone call is psychological. You and I know how to respond to almost any IRS notice. But for someone who has never seen one before, there is an immediate terror reaction. If they respond by letter, they worry did they send the right information, etc. and they'll have another 30 day wait before the next communication from the IRS.

If they call, they might get the issue resolved right then, or, if they still need to send a letter, they can discuss with the service rep exactly what information the IRS is looking for.


Now I'm amused. Ira thinks you can get it fixed on the phone. Not my experience, but if you want to give it a shot, go for it.

Seriously, though, be prepared for a long wait, especially if you call today (Monday)as that is the worst day to call them, especially this time of year. It's not unusual to be on hold for a 1/2 hour - and I hope you REALLY like classical music. "The Blue Danube Waltz" and the "Overture to The Marriage of Figaro" are their favorites, I think.
IRS notices are generally dated on Mondays, but are actually mailed the previous Friday, so that most of them are received by the date on the letter.

I'm still betting they instruct you to respond with a letter.
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