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I can't tell you how many times I've had customers want a major change to the site before it goes live and expect me to do it for the contract price. They can't understand why I charge an hourly rate for these changes.

Exactly, that is why I feel the detailed contracts and estimates are essential. Otherwise there will be a large amount of scope creep and then the client will be complaining about the increased cost. It is best to make sure the client understands all of this before any work has begun.

Also, whenever a change is requested, it is usually a polite reminder to inform the client of the additional expense associated with such a change to verify that they do in fact want that change made.

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