I certainly don't blame the manager for not wanting to deal with this customer.The thing is, when your job involves dealing with the public, you don't really have the right to decide which customers you want to deal with. I worked in public libraries for several years, and there were some patrons we detested. (In one case three clerks stood in a circle trying to remember which person took care of her last time). But they still needed to have books checked in or out, their questions answered, and their problems solved. And even if you wanted to slug someone, we couldn't do that.If store clerks and managers can't find a way of dealing with people they don't like, then trying to find a job where customer interaction is limited might be a better solution than punching a customer. I expect that this manager has already heard from her boss and is about to go job-hunting. It's annoying, and it isn't always fair, but businesses can't afford a reputation for hitting customers.Nancy
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