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I have only needed to call the IRS once regarding a problem with a tax return. It was filed on paper. The data entry moved an item to the wrong line.

The IRS representative was very professional and the problem was resolved.

More recently a relative was contacted by the IRS regarding joint returns she filed with her late husband. Since all issues were with his income, the IRS representative closed the file. No further action will be taken by the IRS.

Another relative with a history or procasination, paying late and misplacing paperwork had a IRS representative come to her home. Having no real idea of the tax situation, the IRS person was warmly received and helped straighten out the mess. The tax liability at that point was not extremely large (around $1,200).

So far, all contact with the IRS has been professional and issues have been resolved.
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