I just happened to be in our local Optical outlet yesterday where I've known the owners for years. Their business model has changed in recent years from what used to be time spent on sales & service of 90% and 10% to paper work.....to now they spend 40% on paperwork and 60% on sales & servce. This is due to insurance and government regulations. This also impacts their bottom line. So you can imagine a number of scenarios that people like this face in order to keep the bottom line up.
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