No. of Recommendations: 5
I just thought that was one of the coolest emails I've ever received

Sure I'm a bitter old man, but I thought it was computer-generated direct-mail-type general solicitation letter. You know, spam.
If anything, MF has greatly increased their reliance on such marketing techniques. It ain't personal. It's a mailing list.

What counted, and probably still counts, is the rather high probability of getting a real-live response to complaints, compliments or queries.

"Back in the day" it was common to complain on ITF and have a response from Bogey or Richard D or a techie before next day's close of business.
If they are or can still provide that level of concern and attention, then there's something good. Personally written e-mails reflects contact with the users.

'Course, not all of their personal concern and attention leads to the proper outcome - sometimes it seems to make things worse (anyone seen 6 lately ?) ... if anything, I would suggest it is "better" when the TMF pays more attention to the technical challenges and stays out of the way of the "conversations".

- D
Print the post  


Community Town Hall
Banter, potshots, and all the stuff we said you can't post on ITF. Why not try it?
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.