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Author: PayingForIt Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 89145  
Subject: Re: Back when "we" mattered Date: 8/27/2002 1:07 PM
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I just thought that was one of the coolest emails I've ever received

Sure I'm a bitter old man, but I thought it was computer-generated direct-mail-type general solicitation letter. You know, spam.
If anything, MF has greatly increased their reliance on such marketing techniques. It ain't personal. It's a mailing list.

What counted, and probably still counts, is the rather high probability of getting a real-live response to complaints, compliments or queries.

"Back in the day" it was common to complain on ITF and have a response from Bogey or Richard D or a techie before next day's close of business.
If they are or can still provide that level of concern and attention, then there's something good. Personally written e-mails reflects contact with the users.

'Course, not all of their personal concern and attention leads to the proper outcome - sometimes it seems to make things worse (anyone seen 6 lately ?) ... if anything, I would suggest it is "better" when the TMF pays more attention to the technical challenges and stays out of the way of the "conversations".

- D
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