I never heard the name Bank of America in relation to the card, so I assume it was operated independently of BOA.You would be incorrect in that assumption. In fact, here's a thread you partcipated in from 2008 where it talks about 'FIA Card Services' and 'BOA' being the same entity: http://boards.fool.com/fia-card-services-27274632.aspx?sort=... While you may have missed the connection about your card being a BOA card, this thread shows that FIA and BOA were synonomous.The fact that they are folding FIA into BOA tells me that whatever rules governing the card and customer service that had been cannot be counted on continuing with the horrid reputation BOA has.Again, "FIA Card Services" has always been part of BOA. Did anything else, other than changing the name of the issuer from "FIA" to "BOA", change? If not, why would you assume that the customer service will change? If you are going to be calling the same customer service number, you will be getting the same customer service reps that you would have gotten before. If you are sending your payment to the same place, the same people will be processing it.Who thinks they would be better if they worked to brand away from Bank of America rather than towards it...I'm sure that the fact that you have been receiving good customer service from BOA (or 'Bank of Satan' as you titled them in the thread title) doesn't sit well with you, since you so obviously want to hate everything about BOA. But it is a fact.AJ
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