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Author: wolverine307 Big funky green star, 20000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 461  
Subject: Re: blowing off steam Date: 3/20/2001 12:21 PM
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I see not much has changed. I guess I didn't miss much by not doing taxes this year, huh?

I felt last year that the biggest glitch in the whole plan was to task the preparer into getting the client into the other services the company offers. Who are their preparers? Housewives, retirees, college students, etc... looking for a little extra pocket money. Anyone good at closing sales is making much more than what HRB can offer with their pitiful commissions in other sectors of the economy. Sales isn't for everyone, which is why those who are good at it are worth their weight in gold.

I remember that the big push last year was Refund Rewards. I see that it's not offered this year. A commission on a RR was a whole $1.50 and the commission for doing a RAC/RAL was $4.50. Which product am I going to emphasize? Hmmmm? Gee, that a tough one, isn't it?

I'm not the sharpest tool in the shed, but it seems to me to be contrary to my financial best interest to forego an extra $3 in order for HRB to meet its internally imposed corporate goals. What's in it for me?

It seems obvious (even to me) that if the goal is to increase sales of Product A then financial incentives must be given to the preparers to market the product, but what do I know?

We had no post-it notes, paper clips, pens, etc.... We had to go buy our own. Unfortunately, by reading others posts who work in the company my experiences aren't uncommon.

This company had great potential to be a one-stop financial supermarket due to its dominant position in getting folks in the door to do their taxes, but the way they treat the people actually doing the work in the trenches amazes me.

I direct my comments to the District Managers and above. My Office Mgr was great, but she had to do what she was told.

I bought HRB solely because WEB must know something that I don't. Maybe some chamges will be made in KC?

wolverine
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