I started my mortgage business two years ago with a firm set of values I wanted to incorporate. I have had to give refunds even when I was not the reason for the loan failing. It wasn't the clients fault either so I felt since I had chosen that particular wholesaler it was my responsibility to make it right with the customer. Or it was just bad circumstance that wasn't anyone's fault. However, it is my business name they will remember so I gave them back any money out of pocket. They seemed to appreciate it.

I've kept my rates very good and fees as low as possible. So hopefully I have built up a good client base.

Now that rates are moving upwards, I'll be interested to see if all my goodwill gets me a couple of loans extra. I have kept my overhead extremely low so I can stay in business with my emergency fund for quite a while. Lots of mortgage business will be out of business pretty soon.

Good business is good business.