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I think it's time to contact the brokers manager and explain the situation to him. If this does not give you satisfaction, the next step is the corporate compliance department.

If these steps are fruitless, the next step is, as Pixy stated, to look for a lawyer or you may wish to try the SEC directly.

If you have any ground to stand on, an implied threat to go to the SEC can get a brokerage firm to move rather quickly.
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