I think the company is a good long term hold.They are considered the leader in CTI (computer telephony integration). This is the integration of the phone switch (in lets say a call center) with the software that companies use to track their customers (enterprise relationship management software or ERM). The ERM market is growing with leaps and bounds. Companies like Clarify, Vantive, Siebel, SAP, BAAN, and Oracle concentrate on the actual application software and most if not all have strategic partnerships with Genesys.With so many homogeneous products in the marketplace, one of the main differntiators is a company's customer service. This will only serve to grow the ERM companies which in turn will help grow the CTI marketplace.
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