I thino you are both correct. The bank's marketing department must be cringing because the millions they spend promoting Citibank as an institution as a bank that cares about you the individual goes out the window when stories like this go viral, or worse find their way to the national media looking for weekend human interest filler.FuskieWho thinks the VP of any customer service department should receive a negative bonus any time their department makes the news outside of a managed PR event...
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