No. of Recommendations: 7
I wonder how many customers they're going to lose over this?

I seem to recall a similar confused wording on fees back when I had an account with HSBC online. I got past it for the then-leading interest rate.

They lost me as a customer when the interest rates stopped being market-leading. For merely good interest rates, I wasn't willing to put up with transfers being in limbo both directions.

In a saver-hostile interest rate environment, the fine points of customer service become more significant.

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