If I am as displeased as you with the customer service, I go online to the "____ sucks" sites. It's surprising the number of corporate "bigwigs" who watch these sites. Remember the guy who lost his guitar and United would not reimburse him for his loss, although they lost it? Try these:http://community.intuit.com/posts/intuit-suckswww.chase-sucks.comDonna
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