If you buy Dell business - like Optiplex, Precision, or Latitude you get US based support and good support if you ante up for complete care.If you go consumer or low end, its not just a Dell thing the other OEMS are pretty much the same.I used to build PCs and I used to get white boxes. I pretty much only buy Dell for my customers. Yes, they are not the fastest most bleeding edge but they have good support. There was a low grade Seagate drive in 35 of my desktops at work. After 5 failed in a month (replaced) I leaned on Dell and they sent me 30 advance replacements so I could clone the remaining functional drives.
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