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Author: dsbrady Big funky green star, 20000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 4956  
Subject: Re: A Disgruntled (now former) Customer Date: 7/21/2005 11:16 AM
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I'm a former customer, and I agree with you on the statements problems. Those statements sucked (and I left a few years ago -- I'd have thought they'd have changed by now).

But, I do have some comments on the first two:

1) Not being able to buy certain stocks: I can understand some frustration, but from a business standpoint on their end, it doesn't make sense. They have to buy whole shares in order to process your order, and for small caps and very expensive stocks (such as Berkshire B), you may be the only person placing an order for those stocks, which means they'd get stuck with a lot of shares they may never get rid of. That may not be ideal from a customer standpoint, but from a company trying to run a profitable business, it's necessary.

2) Whole dollar amounts as opposed to whole shares: I seem to recall them being very upfront about that before I even signed up. That's actually a selling point, and not a downside. B&H is designed for small investors who may only be putting in $50/month. This allows them to get stocks they may not otherwise be able to get (other than the ones they don't offer, of course).

dsbrady
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