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I have the latest version iPad. I was using it, still had battery life. Put is down for a sec and when I picked it up it is dead. Will not charge...will not turn off/on.

Anyone else heard of this problem? I am sure I have Apple Care.

Birgit
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You might try a hard reset:

http://www.ipadforums.net/ipad-help/46654-my-ipad-died-last-...

Angel helped me do a "hard" reset on my IPAD which oddly enough did not include shaking my device. She asked me to hold the power button at the the top of my IPAD along with the circle/square button at the bottom of my IPAD screen. Its the button you use when you get tired of looking or playing with something.
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Set up that appointment... Likely a quick replacement...

http://concierge.apple.com/reservation/us/en/techsupport/
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Angel helped me do a "hard" reset on my IPAD which oddly enough did not include shaking my device. She asked me to hold the power button at the the top of my IPAD along with the circle/square button at the bottom of my IPAD screen. Its the button you use when you get tired of looking or playing with something.

OMG...it is loading!!! Good think cause Apple Care ended in March. What would have caused this?

Birgit
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Whatever app you happened to be using at the time it froze would be the likely suspect...

If it it happens again, I'd still take it in, cry on their shoulder, they do sometimes cover past the initial date... Nothing to lose by asking...

Good Luck!
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In your original message:
I have the latest version iPad… I am sure I have Apple Care.

The latest version of the iPad is the iPad Air, first sold on November 1, 2013.

In a later message:
Apple Care ended in March.

AppleCare for iOS devices lasts for two years. If you have the latest version of the iPad, it's impossible for AppleCare to be expired. Even if you bought one the very first day it was available, it would still be covered by the original warranty. And if you bought AppleCare, it would be covered until at least October 31, 2015.

Is it possible that you are wrong about which model you have?
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Whatever app you happened to be using at the time it froze would be the likely suspect…

In the old days, on a pre-OSX Mac, a pre-XP Windows PC, yes, a buggy app could bring the whole system down.

But all modern operating systems, including iOS, have features like memory protection, hardware abstraction, and pre-emptive multitasking.

All of which means that the only way a system can lock up like that is because of a hardware defect or a bug in the OS.

I vote for bug in the OS. iOS is very stable, but it's not perfect. And no matter how well Apple tests it, there are literally millions of combinations of hardware and software, and they simply can't test them all.

(Seen from this perspective, the fact that Windows works as well as it does is nothing short of Amazing.)
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It seems to be like pulling teeth to get an actual model, version, so we end up generalizing with guesswork. Not good.

Best shot, the OP should have either Googled for similar problems, likely leading to the hard reset, or taken the product to the closest Genius bar...

We try to help, but... Need the basics...

BTW - Thanks Steven for all you do...
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In defense of users, Apple makes it hard by reusing the same name for newer versions of old products.

By my count, there have been 18 different models of iPad: http://support.apple.com/kb/ht5452

Yet all of them are labeled "iPad."

Even when Apple uses slightly different marketing names (like iPad Air or iPad mini), the products themselves are all labeled identically.

Now, you could make the same argument about cars, but (for reasons I admit I don't understand), people always seem to know what model year they have. If you have a Ford Mustang, you know if it's a 1968, or 1988, or 2014, or whatever.

Sometimes people call me up and ask how much I'll charge to fix or upgrade their iMac. And I have to point out that Apple has sold over 50 different models of computer all called iMac.
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Now, you could make the same argument about cars, but (for reasons I admit I don't understand), people always seem to know what model year they have.

My car owner identification card has the model year on it. My computer doesn't so you have to use the serial number to find it:


MacBook Pro "Core i5" 2.4 13" Late 2013 2.4 GHz Core i5 (I5-4258U)

Intro Date: October 22, 2013 Disc Date: N/A
Order No: ME864LL/A* Model No: A1502 (EMC 2678)
Subfamily: Retina Late 2013 13" Model ID: MacBookPro11,1
Std RAM: 4 GB, 8 GB* Std VRAM: 1 GB*
Std Storage: 128 GB, 256 GB SSD Std Optical: None*


Denny Schlesinger
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I have one of the earlier iMacs, the Indigo, a beautiful work of art, solid, and it even works! But, it sets in the closet. For a while I was finding similar ones cheap, would fix 'em up to pass along to family for simple email, light web use... Too nice to toss... But everyone wants th newer models.. Maybe donate to a museum!

Came across this today, pinned on my bulletin board, an Intel distributor gave it to me many years ago at MacWorld... We were just flipping over to Intel's...

https://scontent-b.xx.fbcdn.net/hphotos-frc1/t1.0-9/10306173...

To Infinity and beyond!!
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It seems to be like pulling teeth to get an actual model, version, so we end up generalizing with guesswork. Not good.

For those that don't know or might find it useful, there's an app for that:

https://itunes.apple.com/us/app/mactracker/id311421597?mt=8
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AppleCare for iOS devices lasts for two years. If you have the latest version of the iPad, it's impossible for AppleCare to be expired. Even if you bought one the very first day it was available, it would still be covered by the original warranty. And if you bought AppleCare, it would be covered until at least October 31, 2015.

When you purchase an iPad (or any other iOS or OSX device) you receive one year of AppleCare and 90 days of phone support.

You're assumption that the it isn't the latest the product is still correct.

However it could be an iPad 4.
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When you purchase an iPad (or any other iOS or OSX device) you receive one year of AppleCare and 90 days of phone support.

No, you get one year of warranty coverage, not AppleCare.

AppleCare specifically refers to an optional added-cost plan that provides a longer period of hardware repairs and telephone support.

http://www.apple.com/support/products/

Apple offers warranties and AppleCare, but they don't use the word AppleCare to describe their warranty coverage.

However it could be an iPad 4.

Not if it had an AppleCare contract that expire in March of 2014. That would mean it was sold in March of 2012, when the 3rd generation was the newest model.
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(Seen from this perspective, the fact that Windows works as well as it does is nothing short of Amazing.)

I agree. Since XP it has been really stable. Somehow. I've heard that they stole some ideas from iOS, but not sure how true that is. I do note that Windows does prompt one if software wants to "make changes to your disk" (not unlike iOS which requires you to enter your password to approve that).

IMO, an OS is an amazing piece of software.
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My car owner identification card has the model year on it. My computer doesn't so you have to use the serial number to find it:

There's a much easier way.

1. Click on the Apple menu and select "About This Mac"
2. In the "About This Mac Mac" window click the "More info…" button.

It will open the System Information app and tell you precisely which model you have. For example, mine says "MacBook Pro 13-inch, Mid 2009."
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For those that don't know or might find it useful, there's an app for that:

https://itunes.apple.com/us/app/mactracker/id311421597?mt=8


That links to the iOS version of MacTracker, but there's also a Mac app: https://itunes.apple.com/us/app/mactracker/id430255202?mt=12...

There is a wonderful, though (I think) undocumented feature in the Mac version: If you select "all models" and then enter a serial number in the search box, it automatically shows you the correct model.

I use that feature all the time when someone calls me up and asks a question like "What's the maximum memory upgrade for my Mac?"
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"There is a wonderful, though (I think) undocumented feature in the Mac version: If you select "all models" and then enter a serial number in the search box, it automatically shows you the correct model."

There is also a website that does this...I may have gotten this link from you some years back...can't remember:

http://www.chipmunk.nl/klantenservice/applemodel.html
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There is also a website that does this...I may have gotten this link from you some years back...can't remember:

http://www.chipmunk.nl/klantenservice/applemodel.html


That's one. There's also this: http://www.appleserialnumberinfo.com/

But since MacTracker added this feature (at my suggestion), I've stopped using those websites because MacTracker is faster, and I prefer the way the information is organized.
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AppleCare for iOS devices lasts for two years. If you have the latest version of the iPad, it's impossible for AppleCare to be expired. Even if you bought one the very first day it was available, it would still be covered by the original warranty. And if you bought AppleCare, it would be covered until at least October 31, 2015.

When you purchase an iPad (or any other iOS or OSX device) you receive one year of AppleCare and 90 days of phone support.

You're assumption that the it isn't the latest the product is still correct.

However it could be an iPad 4.

I did a hard reset and iPad came right back. I am going to check my
receipt for date of purchase. My AppleCare said good to 3-2014.

Birgit
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