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OK, I have a question for the Board, re: 10" IPad Tablet!

I don't really know much of anything about iPads!

So, an elderly(in his mid 80's) friend of mine stopped by and asked me to look at his 10" iPad. The problem was that it would not connect to any WiFi Access Point.

He acquired the iPad from his grandson as a gift, who had just purchased a new one. The grandson had cleaned it of any personal info/data!!!

So, on the surface, the iPad appears to be functioning normally or OK. However, when trying to connect to a Known/Functioning Router/Access-Point, with full-Strength Signal, (an AP that we can connect to with other Laptops, Kindles, Android-Tablets, just fine), it will not connect.

So, after selecting the Access-Point and after entering the prompted for Password, about 2 seconds later the response is

"Cannot Join the Network"

The response is the same regardless of the Access-Point we try, with a good or a bad Password!!!

So, I am wondering, what the problem might be, what am I missing here???

Also, could it be that the grandson cleaned out a little too much stuff, like some required files???

And also, if and how can the iPad be restored back to original Factory Condition???

TIA, for any help!!!

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