No. of Recommendations: 0
Company stock (I am still employed by the comapny)within my 401K portfolio has increased 100%. Over the past 6 months, I have been slowly moving assets out of this stock and into Index and Foreign funds.

Last Sunday,I made a transaction over their internet site and received a confirmation number. Early Monday when I went to check the transaction, the transaction had not yet occurred. I didn't expect to see anything until the end of trading Monday or early Tuesday morning. On Tuesday, the site was down for technical reasons, so I called to see what price my stock was sold at.

They had lost the transaction even though I had a confirmation number and my shares had not been sold on Monday. The sale occurred on Tuesday and naturally the stock price dropped Tuesday.

The total trade was worth around $20K and I estimate their error cost me about $170. It was just under a 1% of the trade. Should I complain?

Has anyone ever complained to a brokerage company holding their firm's 401K accounts? Was it worthwhile?
Were there ramifications within the company?

Any suggestions..

Print the post  


The Retirement Investing Board
This is the board for all discussions related to Investing for and during retirement. To keep the board relevant and Foolish to everyone, please avoid making any posts pertaining to political partisanship. Fool on and Retire on!
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.