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Author: BGPenhollo Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 75791  
Subject: Is complaining worth the hassle - 401K Internet Date: 12/1/1999 12:19 PM
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Company stock (I am still employed by the comapny)within my 401K portfolio has increased 100%. Over the past 6 months, I have been slowly moving assets out of this stock and into Index and Foreign funds.

Last Sunday,I made a transaction over their internet site and received a confirmation number. Early Monday when I went to check the transaction, the transaction had not yet occurred. I didn't expect to see anything until the end of trading Monday or early Tuesday morning. On Tuesday, the site was down for technical reasons, so I called to see what price my stock was sold at.

They had lost the transaction even though I had a confirmation number and my shares had not been sold on Monday. The sale occurred on Tuesday and naturally the stock price dropped Tuesday.

The total trade was worth around $20K and I estimate their error cost me about $170. It was just under a 1% of the trade. Should I complain?

Has anyone ever complained to a brokerage company holding their firm's 401K accounts? Was it worthwhile?
Were there ramifications within the company?

Any suggestions..

BGP
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