Company stock (I am still employed by the comapny)within my 401K portfolio has increased 100%. Over the past 6 months, I have been slowly moving assets out of this stock and into Index and Foreign funds.Last Sunday,I made a transaction over their internet site and received a confirmation number. Early Monday when I went to check the transaction, the transaction had not yet occurred. I didn't expect to see anything until the end of trading Monday or early Tuesday morning. On Tuesday, the site was down for technical reasons, so I called to see what price my stock was sold at.They had lost the transaction even though I had a confirmation number and my shares had not been sold on Monday. The sale occurred on Tuesday and naturally the stock price dropped Tuesday.The total trade was worth around $20K and I estimate their error cost me about $170. It was just under a 1% of the trade. Should I complain?Has anyone ever complained to a brokerage company holding their firm's 401K accounts? Was it worthwhile?Were there ramifications within the company?Any suggestions..BGP
I have my account at a full service brokerage firm. My experience is they are usually quite willing to make adjustments when they are at fault--usually because they misunderstood an order.The fine print in most brokerage account agreements provides for resolving disputes--usually by arbitration.I don't know if my experience extends to discount brokers or not. I suspect that it does.Realizing that having someone talk to you on the phone about your problem probably costs them $1/minute, and the $$ amount involved is small, I would expect most brokers to take the loss, make the correction, and be done with it easily--just to keep you happy as a customer.So yes, I would call it to their attention. And I think there will be no consequences to you for doing so.Best of luck.
The total trade was worth around $20K and I estimate their error cost me about $170. It was just under a 1% of the trade. Should I complain?Has anyone ever complained to a brokerage company holding their firm's 401K accounts? Was it worthwhile?Were there ramifications within the company?Ask nice first, get progressively tougher if need be.The brokerage firm has a fiduciary responsibility to any qualified plan to cover any losses that occur due to their mistake(s). If there is a gain due to errors, they may not take the gain.If there are both losses and gains attributable to a single error, they may use any gains to offset losses.
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