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It's been a week since I asked my previous employer the same question, and still haven't seen a response.

It's very unlikely that your employer will attempt to give tax advice per se. What they should tell you is whether you will be able to transfer funds from your 401(k) directly to a particular provider. That is, if you figure out what you want to do and explain it to them very, very clearly, they should tell you whether you can do that, and perhaps how long it should take. They are not likely to tell you what the tax consequences might be, except when it involves the phrase "We will be required to withhold..." because that's all they can guarantee -- it's all they are directly involved in.

Note that when you and I are saying "former employer", we presumably mean "former employer or administrator of the savings plan/401(k) of former employer".

Does anyone know where I can find the IRS Publications online?

Sure! www.irs.gov/forms_pubs/index.html

Hope that helps,
Phooley
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