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It's small but enough for most personal websites as long as you don't upload too many images and video clips. A typical web page might be 50 to 100 KB plus the images/audio/video. But a lot of space can be used up by email, by people sending you gigantic mega files. My small business plan has 200 MB.

E-mail shouldn't be an issue. It sounds like this 20MB is provided by their ISP specifically for a web site -- their e-mail should be separate.

(Even most web hosts I've used give you separate allocations for hosting space and for e-mail)

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