I've been dealing with Fidelity for about 10 years, and I have always found their service to be completely professional and reliable. I can say with assurance that their customer service is, without exception, the best of any organization I deal with (not just financial firms). Just recently I moved some of my portfolio to Vanguard to take advantage of the lower fees on some Vanguard funds that were not offered by Fidelity.I didn't move any of my IRAs though, because I didn't want to make the switch permanent until I had some experience dealing with Vanguard. I am already not too happy with how their accounts are handled. For example, with a Fidelity brokerage account, when you buy and sell funds, all the monies are run through the 'sweep' account automatically. Not so with Vanguard, each fund you buy is a different 'account', and the brokerage sweep account is used only for stock trades--this, IMHO, is a crazy way to do this. It's resulted in my receiving checks for checkwriting privileges on 4 different 'accounts'. I also HATE the fact that they charge a $10 annual fee for each fund that you've got less than $10K in (oh! Wait a minute...I think I understand why they have all these separate 'accounts' now--isn't it at least a tiny bit misleading to call each mutual fund purchased an 'account'? 8-(.If I were to run into any of the problems that you or others have had, I would immediately move my dollars back to Fidelity--no doubt in my mind!2old
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