Message Font: Serif | Sans-Serif
 
UnThreaded | Threaded | Whole Thread (10) | Ignore Thread Prev | Next
Author: dwmartin33 Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 461  
Subject: Re: Customer POV Date: 3/27/2001 8:25 PM
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Recommendations: 4
Just an FYI, I have had my taxes done at HRB for the past 5 years... at 4 different offices and have never had any problems, laziness or a lack of concern for my taxes. I have had a new preparer not know some of my tax questions, but they were able to find out and call me with the answers before my taxes were submitted. As with any large company there are going to be locations that are managed poorly. Since this seems to be case with that location, my suggestion would be to have your spouse document some of the calls and make a call to the district or regional manager. If they don't seem to care then take it to the human rescource department. They will usually try and help. As a stock holder I want to see all the branch offices please all the customers...however, I am old enough to realise that that will never happen. So if we can please most of them...that's what I'll take.

later
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (10) | Ignore Thread Prev | Next

Announcements

Pencils of Promise - Back to School Drive
"Pencils of Promise works with communities across the globe to build schools and create programs that provide education opportunities for children."
Managing Your Wealth
Our own TMFHockeypop from Rule Your Retirement fame on the TV show Managing Your Wealth.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement