UnThreaded | Threaded | Whole Thread (7) | Ignore Thread Prev Thread | Prev | Next | Next Thread
Author: joelcorley Big gold star, 5000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 310479  
Subject: Re: Bogus car rental agency damage claim Date: 4/10/2013 8:13 PM
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Recommendations: 1

You wrote, We rented a car, turned it in, no damage was noted, except that I noted to the turn in agent that the left rear door wouldn't open from the inside. It turns out that that was a child safety interlock.

Now we get a damage claim asserting that the left rear seat was loose. Either that was miscoding by the agent, or a previous family with young children dislodged the seat when installing a booster seat. The car had only a few hundred miles on it when we rented it. Or the manufacturer delivers the car with the child safety interlock actuated.

We had an adult passenger in that seat during the rental. He did not notice anything. We carried light cargo such as carry-on baggage on the seat, and I didn't notice anything obvious.

I called the claims adjuster with the company. They seemed responsive and are following up.

Should I alert my credit card company and block transactions from that company?

Any other actions I should take?

Also, the credit card company covers collision damage waivers, but unfortunately only for 15 day rentals. Ours was for 17 days.

And subsequently, So I called the claims adjuster at the car rental agency and sent emails. After two calls, as well as the evidence that the car was still in use, they closed the claim without charging us, and sent an email and voicemail confirming this.

No harm no foul. Next time, I'll call the credit card I intend to use to verify that my intended rental will be covered under their damage waiver coverage, especially as pertains to the place and length of the rental.

First, it's beyond me how a loose seat could be your fault. Perhaps they were going with a theory of malicious mischief? But that kind of thing seems to be a maintenance issue or manufacturer's defect - one they should have been able to address quickly in-house.

Thankfully I've not had any experience with rental car companies claiming bogus damage. When I travel, I usually pick up the rental car at the airport. Those places are usually designed to expedite the rental process; but I usually get someone to inspect the car and sign off on a report showing the condition of the car before I leave the lot - even though these places are designed to hand you keys and just let you go.

Since you point it out, the return process is probably still an open issue. It would seem that we are relying on the rental agency to be honest and not attempt to blame us for damage that occurs after the return. I've only been covering myself against claims for damage that occurred before I picked the car up.

Usually they try to expedite the return process as well. Perhaps I'll start taking a video "walk through" with my cellphone to show the condition of the car on return. The last rental or two I did this at pickup. Unfortunately such a run-through cannot be exhaustive, so I don't know that it would have helped in your situation in any case.

Still ... something to think about.

- Joel
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (7) | Ignore Thread Prev Thread | Prev | Next | Next Thread


TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
Post of the Day:
Macro Economics

Looking at Oil and Gas
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and Glassdoor #1 Company to Work For 2015! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.