Laura-I called them after the whole incident. They were nice enough, but told me that their system was down (so they couldn't do anything), but it is indeed their policy to call folks when a bill is overdue, even just a little.I have been meaning to call them again, but I am not particularly looking forward to it. At present, I feel that if they aren't willing to be proactive in keeping me, I might just ditch the phone.Thanks for the info, though, I will definitely keep it in mind!-Brad
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