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If she singled me out and acted in the rude manner stated in the OP, I most assuredly would. I DO have a backbone, and don't hesitate to use it when people treat me in that way.

Of course, if she were to make a request in a courteous manner rather than a demand, I would respond very differently.

Norm.
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My problem was the threat of violence in her comment not the lack of courtesy....
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