UnThreaded | Threaded | Whole Thread (18) | Ignore Thread Prev Thread | Prev | Next | Next Thread
Author: TMFCheeze Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 308643  
Subject: Re: Providian Date: 5/6/1998 2:23 AM
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Recommendations: 0
<<<
HERE IS WHERE THE WARNING KICKS IN....Ever since that time (early March) I have been harassed by telemarketers from that company. I am talking at least once per week, sometimes two and three times. I have informed them every time they have called that my account is closed, and asked to be put on a "no call" list. The all-time topper was a Providian telemarketer who called on a Sunday afternoon THREE TIMES IN FIVE MINUTES trying to get my husband to open an account. I was so angry over that episode that I wrote a complaint letter to Providian management. I received a written apology from their director of customer communications and assurances that I am now on their "do not solicit" list.

Guess what....their solicitors haven't got the message yet. To date, I have received two additional mailings and three more telemarketing calls.
>>>

Here's what you do...

There is a law called the Telephone Consumer Protection Act. Keep a log of every time this company calls you. When they call, get the name of the person who is calling you, the purpose of their call, their affiliation with the company, and note the time and the date of the call. Also, explain to them every time they call in no uncertain terms that you are not interested in their business and that they must remove your name from their lists under the provisions of this law immediately. If the calls continue, go ahead and file a claim in small claims court under this law. $750 per violation (that is, for each call) is not out of line for your damage claim.

Also, hang on to that letter of apology! It'll make a beautiful Exhibit A.

I did this very thing myself a couple of years ago, and the company settled with me out of court for an impressive sum. Not enough to buy a car, but enough for three or four television sets. ;-) I am unable to mention the exact amount of the settlement or the name of the company in question because the terms of the deal preclude me from saying so. But it was a household name that all of you would recognize in an instant.

One catch in the law is that you cannot be a client or customer of the company in question to bring suit, so make clear to them that you have cancelled all your accounts and are categorically uninterested in doing business with them ever again.

Sweet revenge against telemarketers... the beauty is, any intelligent company will settle this kind of case out of court, because the hassle of going to trial over such (to them) petty matters is worth the payoff. But the real beauty is that since I asserted my rights, I now receive almost no telemarketing calls from anyone.

A nuisance suit? Maybe. But to me that seems poetic justice against the interminable nuisance of telemarketing.

Cheeze
Post New | Post Reply | Reply Later | Create Poll . Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (18) | Ignore Thread Prev Thread | Prev | Next | Next Thread

Announcements

TMF Credit Center
The Motley Fool Credit Center arms you with real tools and simple messages, that will help you in every credit situation.
Pencils of Promise - Back to School Drive
"Pencils of Promise works with communities across the globe to build schools and create programs that provide education opportunities for children."
Managing Your Wealth
Our own TMFHockeypop from Rule Your Retirement fame on the TV show Managing Your Wealth.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Post of the Day:
Value Hounds

Clorox Isn't Cleaning Up
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement