<<Well, she fixed this, made it retroactive to day 1 and reversed all the late charges that had been posted in error. A total correction of $143.18! Yes, Fools, I did get her name and direct extension in case these corrections don't show up on my next statement. Moral of the story: Know the laws and the rights they provide to the consumer. Customer service departments pay more attention to an informed consumer.>>WOO HOO!Good work and CONGRATS!Tres Foolish.KaitiJedi in orbit
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