<<Well, she fixed this, made it retroactive to day 1 and reversed all the late charges that had been posted in error. A total correction of $143.18! >>Congratulations!!! That is 143.18 Closer to being out of debt for the mere aggrivation of dealing with annoying ppl. You earned it :)<<Moral of the story: Know the laws and the rights they provide to the consumer. Customer service departments pay more attention to an informed consumer.>>Couldnt be said any better! BottlesRob
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