Make sure the claim you filed with your credit card company is correct - that you wanted to return the item (make sure there's no wording of "no return/all sales final" on the website) and the merchant has not answered requests for return address/procedure.The credit bureau threat is empty IMO, since when merchants contract to accept credit card payments they contract with the CC companies on how disputes will be handled. That's part of the point of using a CC and how it's an extra layer of protection for buyers.
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