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Microsoft Customer Relationship Management is built on Microsoft .Net technology. Microsoft has been demonstrating the product for some time, and the demos are dazzling. Making effective use of Web services and tightly integrated to Microsoft Outlook, the application allows users to access information with a browser or to create e-mails using MSCRM information.,14179,2876026,00.html

Not much info other than they like it a lot. This is MSFT's first attempt at the low / mid level CRM market. Way below the level of SAP.

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