Mortgage servicing can also be a headache. I received a voice mail that there was a problem with my check. I called, there was no record of why the message was left. The person leaving the message was now on vacation. After multiple calls to their 800 number, they finally found my check. I had reversed the cents on the check, and needed to immediately send a check for $0.63. How much did it cost them for the first person not just leaving a useful message? If I hadn't been persistent in demanding an explanation, they would have charged me $100 for a late payment.
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