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Author: garethp Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 881854  
Subject: My experience with Vonage Date: 9/16/2005 3:21 PM
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It isn't often that I am so pleased or displeased with a service that I will write out it. But as it turns out, Vonage is that rare exception. And this isn't good news for Vonage.

However, this is the "Living Below Your Means" forum and I won't go into details on what I love and hated. (Though, I did love the features - well, the ones that worked at all - but I really really hated the quality)

So, as you can guess, I moved my 2 lines to Vonage to save $$$. I was paying SBC $115/month for the 2 lines, voice mail, unlimited US and Canada calling and a few other minor features. Vonage could give me all that - and more - for $55/month. Deal (and $118 in "line activation" charges that includes some hardware) - I'm there.

After dealing with quality issues, major Tivo issues (that were going to require me to get a $10/month SBC line) and a desire to use my cable modem to actually move data (not just voice), I got a call from SBC. "We want you back"

It went something like this:

"We want you back"

"OK, I'm listening - but understand that I have Vonage now and I'm happy (cough cough) with it"

"Let's see what we can do"
.....

So, after a few minutes of figuring it out, I now have 2 lines, voice mail, unlimited calling and US and Canada for $67/month (that includes a one year promotion of $10) And there was no re-installation charge. Oh, and I can move data while carrying on a phone conversation.

So, I'm paying about the same as I would have had to (including the new $10/month line I would have needed) ... but, most importantly...

I'm paying $50/month LESS than I was when this all started.

Gareth
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