Message Font: Serif | Sans-Serif
 
UnThreaded | Threaded | Whole Thread (3) | Ignore Thread Prev | Next
Author: TheSmay Big red star, 1000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 278  
Subject: Re: PSUN needs more than great merchandise to se Date: 1/17/2007 2:12 PM
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Recommendations: 1
No one hates you. LOL I think you are leaving out a very important part of the equation here, that you didn't have a receipt. With a receipt you are guaranteed to receive the full refund regardless of what's on sale at the moment. PSUN's policy is really no different than most when it comes to returns without a receipt. Without knowing exactly when you purchased the item how could they possibly give back the full amount when the item is now on sale? The ticket could say $50 but still be on sale for $30. If it were that easy, I'd walk into any store and buy a boatload or merch on sale and return it the next day for the difference. I believe the only reason the manager gave you the full amount is because you complained and managers are told to placate the customer when the situation arises, regardless if the company is taking a loss. In this case it sounds that they did go overboard, if as you say they just marked down the item a couple of hours prior and knew you didn't purchase the item that day.

On the other hand, you're dealing with teenagers who don't always use the most tactful language. Meanwhile, this company has bigger fish to fry at the moment, where a turnaround looks to be no where in sight.

Disclosure: I hold no shares in PSUN at this time.
Post New | Post Reply | Reply Later | Create Poll Report this Post | Recommend it!
Print the post  
UnThreaded | Threaded | Whole Thread (3) | Ignore Thread Prev | Next

Announcements

Foolanthropy 2014!
By working with young, first-time moms, Nurse-Family Partnership is able to truly change lives – for generations to come.
When Life Gives You Lemons
We all have had hardships and made poor decisions. The important thing is how we respond and grow. Read the story of a Fool who started from nothing, and looks to gain everything.
Post of the Day:
Dividend Growth Investing

Good Time for Dividend Champions?
What was Your Dumbest Investment?
Share it with us -- and learn from others' stories of flubs.
Community Home
Speak Your Mind, Start Your Blog, Rate Your Stocks

Community Team Fools - who are those TMF's?
Contact Us
Contact Customer Service and other Fool departments here.
Work for Fools?
Winner of the Washingtonian great places to work, and "#1 Media Company to Work For" (BusinessInsider 2011)! Have access to all of TMF's online and email products for FREE, and be paid for your contributions to TMF! Click the link and start your Fool career.
Advertisement