No, they can't. They can't say anything but call us back. So, they had already broke the privacy law by leaving information as to the nature of the problem but refused to leave enough information to fix the problem. This makes perfect sense. They made the situation worse by not entering the information in my file before leaving on vacation. Waiting for the buyer's mortgage has brought up all of the bad memories associated with mortgages. Remembering brings up all the old emotions. I working on emotionally detaching, but it isn't easy.
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