CBSMarketWatch reports:http://cbs.marketwatch.com/news/story.asp?guid=%7B9A5377D3%2D79DC%2D4F8A%2DA14F%2D177B9C9D3828%7D&siteid=foolAs online retailers draw a bigger share of commerce dollars, consumers can find a number of user-friendly sites from which to choose, but their trust in e-tailers is still shaky, according to a consumer ratings initiative.Among the most popular online retailers, Amazon.com remains the gold standard of customer service, easy navigation and good policies, according to e-Ratings from ConsumerReports.org and Consumer WebWatch.....The only company mentioned was AMZN (go figure).Ratings from:http://www.consumerreports.org/main/detailv2.jsp?CONTENT%3C%3Ecnt_id=105119&FOLDER%3C%3Efolder_id=939&bmUID=1034089750090OK on privacyOK on customer serviceOn customer service they said:The customer service policies are a mixed bag. A detailed contact page is provided and their toll-free phone number is listed, but service hours are not posted. A very good shipping policy: There is no charge when you order two or more items. Returns must be made within 30 days of purchase for books in their original condition. Only unopened CDs can be returned for a refund. Online orders can be returned to local Barnes & Noble stores for store credit only. Online order tracking is available. What, they won't take back opened CDs? Who does? Good shipping policy? How about the best in the business. Return within 30 days? Seems reasonable unless you like used books being returned.Usability was good, but they said the design was "somewhat cluttered"Content was superior. The raved about the large number of items easily available and ready for purchase.I highly recommend the link. It is a one page overview.Doc
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