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Note that this is completely off-topic for this board about the company Microsoft as an investment. Other than selling a vulnerable operating system they have nothing to do with this.

I Googled the phone number and it pointed to This site is just 15 days old.

From the nature of the items returned and your post my guess is that this outfit creates the problems they want you to pay for them to fix. In other words, a really bad ripoff by some really vile people. But they are not Microsoft, whatever the message on the screen may have indicated.

Good luck!

RH in CT
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