Of course you do.If you own the company, yes. If you're just a clerk, no. Not unless there is an ongoing problem with one particular customer and your boss is willing to back you up.The various low-paying jobs, whether it's fast food, retail, waiting on tables, CSR, or just dealing with the public, do not offer the option of refusing to wait on someone. I've worked in those jobs, I know other people who work in those jobs, and it doesn't matter if the customer throws books at your head; you cannot announce that you will not deal with someone.It can be great training for controlling your temper.So where did you work where you could refuse to deal with customers? Not the furnace repair business, that was your own business. I mean a job where you were paid by a boss to wait on customers.Nancy
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