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Author: TDMENEUF Big gold star, 5000 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 86536  
Subject: On Topic, I know, scarey! Date: 4/9/2000 10:07 AM
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In our local paper The Star Gazette, which can be seen at http://www.stargazette.com in the life section there was a peice called:

When All Else Fails, COMPLAIN!

It was a great article by Jim Pfiffer, a local reporter who also does a humor column twice a week. Funny, funny stuff. Anyway Jim was kind enough to give some addresses and on line urls and I'm going to repeat them here for those of you who might not know about them:

National Consumer Complaint Center
Provides a quick and easy way to make consumer complaints to agencies that investigate and take action.

http://www.alexanderlaw.com/nccc/cb-intro.html

Better Business Bureau Inc., New York State residents
Access a database of business and consumer alerts. Visitors also can file a complaint with the BBB, find an office, and learn about membership and programs:

741 Delaware Ave.
Buffalo, NY 14209-2201
Phone: 716-881-5222
Fax: 716-883-8349
e-mail: info@buffalo.bbb.org

Better Business Bureau Inc., Pennsylvania residents:
Same as NY only for PA:)

129 N. Washington Ave.
Scranton, PA 18503-2204
Phone: 570-342-9129
Fax: 570-342-1282
e-mail: info@nepa.bbb.org

Consumer Resource Handbook:
The Consumer Information Center site gives tips on getting the most for your money, handling your own complaint and writing a complaint letter, choosing and using credit, protecting personal privacy and avoiding fraud.

http://www.pueblo.gsa.gov/1997crh/res_prt1.htm

New York State Consumer Protection Board:
Information for New York residents on how to file consumer complaints.

http://www.consumer.state.ny.us/cpbwelc.htm

or phone 518-474-1471
Fax: 518-474-2474

New York Attorney General:
Mediates consumer complaints
800-771-7755 will ring into nearest NY office.

Pennsylvania Attorney General:
Mediates consumer complaints. Investigates commercial and trade practices to protect consumers against fraud. Browse consumer tips and file a consumer complaint.

From Pennsylvania only: 800-441-2555 Ask for bureau of consumer protection.

http://www.attorneygeneral.gov/ppd/bcp/

There were also 5 tips on how to complain effectively:

1. Dont get mad. Forget the anger, obscenities, threats and screaming. They only make the problem worse. It puts the other person on the defense. Be professional. Speak calmly, but firmly.

2. Stay relaxed. If you are not good at face-to-face confrontation, take notes and use them when talking to the person, or complain over the phone.

3. Keep records. Bring along receipts, invoices, canceled checks and other records. And always write down the names of the people you complain to, and the dates and times you complain.

4. Go to the source. Start with the person who sold you the product or service. If you can't resolve your complaint, ask to speak to that person's supervisor.

5. Do it in writing. Letter are the best medium for complaints. Don't send a hand written letter. Instead, type your complaint out neatly. Avoid e-mails - you don't know who has access to the company's e-mail and who may read your letters, especially if you've included your credit card number, store account number or other personal information.


Again, I did not write any of this, this was in the local Sunday Paper and written by Jim Pfiffer.

Sorry only the NY and PA BBB and Attorney Generals' offices are listed, but that is where the paper is located :)

Thought of the Isle as soon as I read this and wanted to share:)

Deannda
Does this make up for last night?
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