Or it could be she’s a relative of the lessee and works only a few hours a day and then only a few days a week. Maybe she just gets lonely being at home and appreciates chatting with customers. Sure, working does add a few dollars to her income yet, my view, she’s there because they want her there and she wants to be there but not for the dollars. She’s there because being elsewhere is not as interactive.

The plus for the franchisee is having an older lady doing customer maintenance there’s less rowdiness from younger customers. She probably knows their parents from years back.

Also, putting on an apron at the beginning of the day means she feels useful. For some who are older, there’s no better feeling.

A local Indian restaurant, family owned, had several generations working there. Nanna, in her late 70s, did what the lady you saw did and supervised the few grandkids studying homework at a rear table. As she said, “All I have at home is quiet.”

MichaelR