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Author: pamidakid Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 98  
Subject: Re: Glad to be here Date: 5/5/2001 10:15 AM
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OuluRock,
Yes, I do work in a Pamida & am happy to be there. My opinions are as follows:

How are the Places adapting?
I am familiar with a couple of the stores, one I helped through Grand Opening & the other is the one I Mentor. Since opening last Fall, both are on their 3rd store manager. A problem all these stores faced is that at the time they were preparing to open, our corporate store training team was being eliminated. As a result, employees did not always get proper training in key areas (cash registers, office & receiving). I think most of these stores now have a "sister" store to help get them on track & with a little guidance, they'll do fine.

What went wrong?
Existing stores began to experience instock problems at the time the former Places stores were opening. There was such a great push from the warehouses to get these stores stocked & ready to open that the warehouse was out of stock on items we needed for replenishment. We'd never opened 56 stores in one day before & it was a challenge. This is greatly improved, but instocks continue to be a problem in some areas. Corporate is working to resolve the problem, but until then we cannot update our counts.

What can we do to fix it?
At store level, Pamida is generally the major retailer in town, yet we have that small town atmosphere & know most of our customers by name. We strive to beat their expectations in customer service because they are our sole purpose for existing. I hate to keep going back to instocks, but that is an area where we have let people down, & they've had to go elsewhere at times because of we didn't have the product they needed. Once that is back in line, we need to get the people back in the store & prove to them that we're back on track for them.

ShopKo saved our company 2 years ago & we're now in this together. We need to find a way to turn things around together & do all we can to satisfy the public!
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