No. of Recommendations: 1
I can't believe I didn't catch it. Actually I totally believe it because I don't use the card, it's my 0% card that I'm paying down. I sent in March's payment, then I sent in April's payment, which apparently hit their center 2 days before the end of the cycle, so my April payment actually went on the March bill and I showed no payment in April.

This means the 0% is forfeited, I have a late payment fee and suddenly I have a problem. As I was researching transferring the debt to another card, I was on the phone holding to talk with a rep, just in case they could do something.

She was very nice, but said they can't usually do anything with the promotional rates, unless it's a situation like this. She said she needed a manager to look at it but thinks she can get it taken care of.

She gave me her full name and the times she works. She offered that if I don't hear from her to assume it was taken care of. I said I really need to hear from her either way. She agreed. If I don't hear from them today, I'll be calling tomorrow, but I actually have a good feeling that they want to make this right.

jak
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