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Has anyone tried to use Quicken support (the chat option) lately? I am currently trying right now to get a question answered - have been connected for over 1 hour with this technician and still can't get a simple answer to my question. How incredibly frustrating. He is trying to tell me that I cannot split a loan payment (from a paycheck) into a principal loan account and an interest payment. So I ask what is the 'employe paid loan' option within the 'after tax deduction' section of the paycheck function for? I don't know of too many loans that are interest free. I've asked it 4 times and have yet to get an answer.
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Sadly, that sounds BETTER than my experiences...
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Yeah, sadly, my experiences with quicken "support" have been abysmal. Totally useless. You're better off asking your questions here, where someone who actually understands how the product works and how people might actually want to use it on a day to day basis will be able to offer advice.

Mark
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<<Has anyone tried to use Quicken support (the chat option) lately? I am currently trying right now to get a question answered - have been connected for over 1 hour with this technician and still can't get a simple answer to my question. How incredibly frustrating. He is trying to tell me that I cannot split a loan payment (from a paycheck) into a principal loan account and an interest payment. So I ask what is the 'employe paid loan' option within the 'after tax deduction' section of the paycheck function for? I don't know of too many loans that are interest free. I've asked it 4 times and have yet to get an answer.>>

Hope this is not too late for the OP, but I believe that the reason this will not work is that Quicken does not any splits inside of splits. Since a paycheck is a split transaction, you can not have any splits (like a loan payment) within the paycheck.

I believe your only option would be to transfer the "loan payment" to another account and then create the split as a separate transaction.

JT
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Thanks for the input. I actually was contacted by Intuit Customer Support after posting my message, and was told the same thing. Based on what I learned from Intuit, there was a situation with chat support that needed addressing (based upon experiences like mine) and they have since addressed it. I haven't tried it since, but hopefully it has improved. I will continue to post messages here, as I do think it is a fantastic resource. Thanks for the help.

Steve
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I believe your only option would be to transfer the "loan payment" to another account and then create the split as a separate transaction.

You could also just list both transactions within the paycheck. I.E.

---After Tax Deductions----
* Interest Exp $X.xx
* [Transfer to Loan] $Y.yy

Then you wouldn't have to create another transaction for the split.

markcov
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