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Author: BGPenhollo Two stars, 250 posts Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 79818  
Subject: Re: Whos responsible: Me, Waterhouse, or Vangua Date: 11/22/1999 5:24 PM
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"Well... Vanguard is once again looking into things. It will take them 3 days to dearchive my paperwork. Then, as long as I ONLY checked the "transfer in kind" box, and NOT ALSO the "transfer balance as cash" box, they will probably have to do some sort of reversal, or make an adjustment by paying me the difference of the value of the shares on the transfer date (Oct. 18) and the day they resolve this.

IF, on the other hand, I DID check the box saying "transfer balance as cash," there will be nothing they can do. I really DON'T think that I checked that box, so things should be OK.

Geeeeeeez... I'm SO glad they want to help! When a small investor like me loses some money over an error, it's a big deal, but for them it would be a small price to pay to compensate me for their own ridiculous paperwork and poor administration -- and for my retirement money that has been lost in the market in the meantime!!!


Did you keep print-outs or copies of the forms? I usually do. This confirms me paranoia for continuing to keep copies of my coorespondence.

I have dealt with more than a few transfers and everytime I have dealt with Vanguard, I have been impressed with their quality and speed of service.

It sounds like they are willing to make the adjustment if you filled out the paperwork as you said. I have found Vanguard to be one of the easiest and best mutual funds to deal with.

There are many others that are good and only a few where I've had problems.

Please let us know how this turns out.


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