No. of Recommendations: 34
"Which episode did he see that made him think Apu was a customer-driven employee?"

What are you talking about? Apu is the paragon of customer service virtues:

He provides superior products:
Customer: This is what I think of your store *scrunches up a twinkie*
Apu: Silly customer! You cannot hurt a twinkie!

He is concerned about the welfare of his most valued customers:
Apu: Your head gear seems to be emitting a buzzing noise, sir. Perhaps you have a bee in your bonnet?
Homer: Bee! Ah ah ahhhhhh!!!!

He knows the head of the company:
Head Of Kwik-E-Mart: You may ask me three questions.
Apu: That's great, because I only need one!
Homer: Are you really the head of the Kwik-E-Mart?
Head Of Kwik-E-Mart: Yes...
Homer: Really!
Head Of Kwik-E-Mart: Yes...
Homer: You!?
Head Of Kwik-E-Mart: Yes... I hope this has been enlightening to you. Thank you come again.

He knows when the company got it's start:
Apu: There it is, the world's first convenience store.
Homer: This isn't very convenient.
Apu: Must you knock on everything we do?

He knows fine merchandise:
Apu: This passport is a cheap forgery - a cheap, two thousand dollar forgery!

He is smart:
Apu: I can recite pi to 40 000 places. The last digit is 1.
Homer: Mmm... pie

He can take customer abuse:
Homer: No offence Apu, but when they were handing out religions you must have been out taking a whiz.
Apu: Mr. Simpson, please pay for your purchases and get out and come again!

He is forgiving to customer mistakes:
Homer: No, don't kill me. I didn't know there was film in that camera
in that hat! I was unaware. I was unaware! [sobs]
Apu: Mr. Simpson, you misunderstand me. In my village this is the
traditional pose of apology.
Homer: Oh.
Apu: You know, now that I think about it, it may be a little
confusing. Many have died needlessly.

He has encyclopedic product knowledge:
Homer: Got any of that beer that has candy floating in it? You know, Skittlebrau?
Apu: Such a beer does not exist, sir. I think you must have dreamed it.
Homer: Oh. Well, then just give me a six-pack and a couple of bags of Skittles.

He loves to have a good time:
Apu: Tonight I'm going to party like it's on sale for $19.99!

He's charitable:
Homer/Apu/Moe: You can do it Otto! You can do it Otto!
Apu: Make this spare, I'll give you free gelato!
Moe: Then back to my place, where I will get you blotto!
Homer: Domo arigato, Mister Roboto!

He is fully trained to deal with any situation at work:
"All Kwik-E-Mart employees must be skilled in the deadly arts."

He is constantly on the watch for current business practices:
"Look at that outrageous markup! You magnificent bastard, I salute you!"

He is respectful to his idiot customers, part II
"Please do not offer my god a peanut."

Finally, he is always, unfailingly polite:
"Thank you for coming, I'll see you in hell."

As you can see, your slanderous anti-customer service comments definitively cannot be made about Apu.

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