"Which episode did he see that made him think Apu was a customer-driven employee?"What are you talking about? Apu is the paragon of customer service virtues:He provides superior products:Customer: This is what I think of your store *scrunches up a twinkie*Apu: Silly customer! You cannot hurt a twinkie!He is concerned about the welfare of his most valued customers:Apu: Your head gear seems to be emitting a buzzing noise, sir. Perhaps you have a bee in your bonnet?Homer: Bee! Ah ah ahhhhhh!!!!He knows the head of the company:Head Of Kwik-E-Mart: You may ask me three questions.Apu: That's great, because I only need one!Homer: Are you really the head of the Kwik-E-Mart?Head Of Kwik-E-Mart: Yes...Homer: Really!Head Of Kwik-E-Mart: Yes...Homer: You!?Head Of Kwik-E-Mart: Yes... I hope this has been enlightening to you. Thank you come again.He knows when the company got it's start:Apu: There it is, the world's first convenience store. Homer: This isn't very convenient. Apu: Must you knock on everything we do?He knows fine merchandise:Apu: This passport is a cheap forgery - a cheap, two thousand dollar forgery!He is smart:Apu: I can recite pi to 40 000 places. The last digit is 1.Homer: Mmm... pieHe can take customer abuse:Homer: No offence Apu, but when they were handing out religions you must have been out taking a whiz.Apu: Mr. Simpson, please pay for your purchases and get out and come again!He is forgiving to customer mistakes:Homer: No, don't kill me. I didn't know there was film in that camerain that hat! I was unaware. I was unaware! [sobs]Apu: Mr. Simpson, you misunderstand me. In my village this is thetraditional pose of apology.Homer: Oh.Apu: You know, now that I think about it, it may be a littleconfusing. Many have died needlessly.He has encyclopedic product knowledge:Homer: Got any of that beer that has candy floating in it? You know, Skittlebrau? Apu: Such a beer does not exist, sir. I think you must have dreamed it. Homer: Oh. Well, then just give me a six-pack and a couple of bags of Skittles.He loves to have a good time:Apu: Tonight I'm going to party like it's on sale for $19.99!He's charitable:Homer/Apu/Moe: You can do it Otto! You can do it Otto! Apu: Make this spare, I'll give you free gelato! Moe: Then back to my place, where I will get you blotto! Homer: Domo arigato, Mister Roboto!He is fully trained to deal with any situation at work:"All Kwik-E-Mart employees must be skilled in the deadly arts." He is constantly on the watch for current business practices:"Look at that outrageous markup! You magnificent bastard, I salute you!" He is respectful to his idiot customers, part II"Please do not offer my god a peanut." Finally, he is always, unfailingly polite:"Thank you for coming, I'll see you in hell."As you can see, your slanderous anti-customer service comments definitively cannot be made about Apu.Sunrunner4
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