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Author: bozob Big red star, 1000 posts Old School Fool Add to my Favorite Fools Ignore this person (you won't see their posts anymore) Number: of 41614  
Subject: Re: Wal-Mart Fishes Upstream Date: 3/24/2006 4:47 PM
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Really? My experiences with the two stores is that Wal-Mart is generally less organized, cluttered, and less inviting then Target.

I guess I was just thinking of the big-box format which is decidedly different from, say, a department store. One of the things I've heard that Wal-Mart is doing is reducing their shelf height to make the store presence more inviting.

But I have to admit that the local Wal-Mart has improved in that area lately. Seems cleaner lately. Maybe it was a local management problem.

Stores that are not well organized, chaotice, and not very clean is usually the first sign of a retailer going downhill since they cut floor personnel first to save costs.* But if it is reorganizing and improving the appearance then it shows that management cares about store appearance which is most important in appealing ot the consumer.

I don't think that Wal-Mart is poorly run, but the question is out there whether they can change their image without losing their regular clientelle.

One thing is certain...Wal-Mart is second to none in the logistics of getting the goods to the customer at the lowest cost. So long as they can maintain that while they are trying to make the stores more appealing they should do well.

bozob

*I learned this from my sales manager who used to be a buyer in both a department store and a discount store before switching jobs and selling to those same buyers.
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